Privacy Policy | jilimacao Official Casino Platform Philippines

1. Introduction and Scope

This Privacy Policy describes how jilimacao collects, uses, and protects your information when you use our website and services. By registering an account or using our platform, you agree to the practices described in this policy.

This policy applies solely to our platform. It does not cover any third-party websites, apps, or external links you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you interact with.

2. Personal Information We Collect

To provide a secure and seamless gaming experience, we collect the following categories of data:

Account and Identity Data

We collect information provided during registration to create your account and ensure you meet our eligibility requirements.

Verification Documents

To prevent fraud and comply with laws, we may require government-issued identification and proof of address for identity and age verification.

Payment Data

Information related to your deposits and withdrawals is processed to manage your balance and facilitate transactions through our partner payment providers.

Gaming and Transaction Activity

We track your game history, betting patterns, and transaction logs to monitor account activity and detect suspicious behavior.

Technical and Device Data

We automatically collect IP addresses, browser types, device identifiers, and operating system info to optimize site performance and maintain security.

Support Records

Any communication sent to our support team is stored to resolve your queries and improve our service.

3. How We Collect Data

We obtain information through three primary channels:

• Directly from You: Information you enter during registration, KYC verification, and when contacting support.
• Automatically: Data gathered via cookies and server logs as you navigate our platform.
• Partner Providers: Information provided by our payment processors and verification services to confirm the legitimacy of transactions and identities.

4. Why We Use Your Data

Your data is used specifically for the following purposes:

• Account Management: Creating, maintaining, and securing your user profile.
• Financial Processing: Facilitating deposits and withdrawals and preventing payment errors.
• Legal Compliance: Verifying that users are of legal gambling age and meeting anti-money laundering (AML) requirements.
• Security & Fraud Prevention: Identifying multi-accounting, botting, and fraudulent activities.
• Personalization: Tailoring the user interface and game recommendations to your preferences.
• Marketing: Sending promotional offers and news, but only if you have provided explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information in the following circumstances:

• Service Providers: With technical, payment, and identity verification partners who provide essential infrastructure for our operations.
• Legal Obligations: When required to do so by relevant authorities or law enforcement under the laws of the Philippines.
• Platform Security: To protect our rights, your safety, or the safety of other users.

6. How We Protect Your Data

We employ robust security measures to safeguard your information:

• Encryption: Using industry-standard encryption for data transmitted between your device and our servers.
• Access Control: Restricting internal access to personal data to only those employees who require it for their specific role.
• Payment Isolation: Sensitive payment details are handled by secure partner providers and are not stored in full on our local servers.
• Continuous Monitoring: Regularly reviewing system logs to detect and prevent unauthorized access.

7. Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your residency, you have several rights regarding your personal data:

• Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
• Deletion and Portability: You may request the erasure of your data or ask for it to be moved to another service.
• Objection and Withdrawal: You can object to specific data processing or withdraw your consent for marketing at any time.

To exercise these rights, please contact our support team via the channels available on our Support Page.

Note: Please be aware that even after an account is closed, we are legally required to retain certain transaction and identity data to comply with gambling and anti-money laundering regulations.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected. The retention period is generally tied to the lifecycle of your account, plus the additional period required by applicable law in the Philippines.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will take immediate action to close the account and remove associated data.

Parents or legal guardians who believe a minor has registered an account may report this through our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside of the Philippines. In such cases, we ensure that appropriate safeguards are applied to protect your data during transfer and storage in other jurisdictions.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates will be published on this page. We recommend checking the "Last Updated" date at the top of this page periodically to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us via our official Support Page. Our team will assist you through the available communication channels.